Reservation & Cancellation Policy
KOA Reservation/Cancellation Guidelines Guarantee your Campsite.
A registration fee for your first night will be charged to your credit card when you make your reservation. You can make online reservations 24/7 through KOA.com. You’ll receive a confirmation from the campground.
Need to Cancel?
Please call (256) 280-4390 before these deadlines to receive your deposit refund, minus a $10 cancellation fee:
*NO ONLINE, TEXT OR EMAIL CANCELLATIONS ARE ACCEPTED! NOT CALLING TO CANCEL/NO SHOW WILL RESULT IN FORFEITURE OF THE ENTIRE DEPOSIT.*
- RV/Tent Sites: 48 hours - Notify the campground by 4PM two days before your scheduled arrival.
- Cabins and Specialty Lodgings: 7 days - Notify the campground one week before your scheduled arrival.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
Holiday and Special Event Cancellation
- RV/Tent Sites: 7 days - Notify the campground by 4PM seven days before your scheduled arrival.
- Cabins and Specialty Lodgings: 14 days - Notify the campground 2 weeks before your scheduled arrival.
NOTE: Special conditions may apply during high-demand times for some cabins, lodges and other Specialty Lodgings. Please check with the office for additional information.
Do you have a question regarding our reservation or cancellation policy which hasn't been answered on this page?
Before inquiring via email or phone, visit our FAQ page to see if we've answered it.
NEW FOR 2018: